This page is useful for the recruitment partners with whom we work, as well as recruiters who might like to work with us.

<aside> 🤔 If you're not a recruiter, but rather someone interested in working for Lumino, this won't be helpful to you. But there might be something helpful in our People section.

</aside>

How we work with recruiters

Recruiting the best talent for our business is a huge undertaking and we can't do it alone. We often need specialist, external support. We are happy to partner with trusted recruiters to reach diverse candidates. When we do, we consider their work as pivotal to our success.

That said, there are a great many recruiters, candidates and positions. To make sure we’re working with the right partners, and that our candidates get the treatment they deserve, we have a few rules of engagement.

We ask that you read and understand the below before sending through any CVs, and know that we may redirect you to this posting. We get a lot of agencies who are keen to partner with us, and the following information is really important to making sure we work well together.

Phone calls, meetings & cold-calling

We love hearing about candidates who may be perfect for one of our roles. But each role advertised generates a lot of inbound communications, much of which adds no value. It's often the case that we have been recruiting for a role for a while by the time you’ve spotted the opening.

That said, if you see an opening and would love to send us someone that you have already on your books, please consider the below before getting in touch:

• We operate a preferred-supplier list (PSL). Without exception, we work with recruiters on the list and not with those that are not.
• We do not take or consider unsolicited calls from recruiters. Do not cold-call.
• Our PSL is not determined by dinners. We do not trade bar-tabs for briefings.
• We will not arrange a coffee, lunch, or dinner to establish a connection. If a need arises, we may invite you to meet either virtually or at our office to discuss our processes.
• Please avoid calling to ask for updates or further information. We aim to get back to all candidates (and recruiters) within three working days; if you haven’t heard from us in that period please email rather than call.
• When we talk to recruiters by phone, the call will have been pre-arranged. We will call you on the number that you will have provided.

Unacceptable practices

Unfortunately, there are some recruiters who have built their business model on unethical practices. We cannot endorse that behaviour, and so we warn that doing any of the below will result in being dropped from our PSL and we shall not engage with your organisation in the future:

• Do not lie to us. Please do not phone and say you know us or have worked with us in the past if that is not true.
• Do not send through a CV if you do not know and have not engaged with the candidate.
• Do not tell the person answering the phone or email a different story to the person who you are trying to get hold of (i.e. where you are from, who you represent or with whom you have worked).