Lumino is a small, young business. Too young and small for a lumbering staff handbook. Instead we ask everyone involved with Lumino to abide by some broad principles, to look after the business and the people it serves.
Enjoy yourself and make work enjoyable for others. We are driven by an important social mission, and have a chance to make a difference for millions of people. That's a huge privilege. Enjoying work doesn't mean Hawaiian Shirt Day or any other pithy corporate compulsory 'fun', it means we want everyone to enjoy working together on that mission.
Treat people's data with the utmost respect. Don't take risks with where you put it or how you move it. This includes service users, staff, suppliers... all people. Use the systems appointed by the business and treat them as you would your own bank account. That data includes the testimony of those kind enough to share their real-world experiences with us
We value kindness. We welcome direct communication as it's the means by which we reach good outcomes quickly. But being kind to each other is important to us. Nobody's communication should ever come across as aggressive, or passive-aggressive. Argue the point, not the person.
Respect people's lived experiences. This is a mental health organisation; avoid insensitive words and deeds.
Diversity strengthens us. Be cautious in circumstances where those around you look, sound or think as you do. Your own vantage point is unlikely to be representative of any given service-user. Actively seek a diversity of input into what we do; call it out when it doesn't happen.
Bring experience, share expertise. Our best chance of success is drawing upon a mix of talents. Please bring your experience: it is welcome here. Respect the expertise of the others joining you. Nobody is here by accident.
Do difficult work in groups. Graft is inevitable; donkey-work is not. Difficult and/or tedious jobs are best tackled in teams. Don't slog alone, don't hand them off to one person. Assemble a team and all pull together.
Respect people's time. Actively reduce other people's administrative overhead. Practice good working disciplines.